Are you looking to see in the new year with a job you will love? Are you passionate about delivering exceptional service and thrive in a high-end, fast-paced environment?

Location: Central London

Salary: £45,000

Our client are looking for a Customer Excellence Specialist to join their Central London team. In this pivotal role, you'll manage client relationships for luxury developments, ensuring a flawless experience that meets the highest expectations. This role is a Monday-Friday 9-6 position with needed flexibility for 1-2 Saturdays a month that you get back in lieu.

Who will you be working for?

This client is somebody who you would feel proud to work for. They pride themselves on setting the benchmark for excellence in the property industry and have the awards and accreditation's to show.

What will you be doing?

• Responding to client enquiries about property developments, ensuring they feel supported and informed.
• Updating and managing records in our CRM system, making sure follow-ups are timely and communication is clear.
• Organising and coordinating meetings between clients and the sales team when needed.
• Guiding clients through their journey, from signing contracts to completing their purchase, ensuring a smooth and enjoyable experience.
• Providing regular updates on construction milestones and developments to keep clients in the loop, answering questions about build progress and timelines.

What are the requirements?

• Proactive and Self-Motivated: A go-getter with the ability to take initiative and deliver results.
• Experience in Luxury Service: A strong background in high-end property sales or premium service industries.
• Polished Presentation: Well-presented and a professional demeanour suited to engaging with High-Net-Worth Individuals.
• Strong Communication Skills : Clear, confident, and effective communication with clients and team members alike.
• Commitment to Excellence: A dedication to delivering service at the highest standard.

If this sounds like something of interest, please do apply for a confidential chat

We work as one

The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect is not an opt-in, it's the only way forward. #111